Founder & Vision
One person runs this. You'll always know who's responsible.
UX Director background, bilingual EN/PT, Madeiran roots. I'm your local point of contact so you don't have to manage from a distance.
The Story
My Story
I'm Lisa. My parents are from Madeira, and much of my family is still here. They emigrated to Canada, where I was born and raised, and later I built my career in London leading UX teams.
After my daughter was born, I felt a strong pull back to our roots and moved to Madeira. Living on-island, I built a trusted local network and kept seeing the same pattern for overseas owners: communication gaps, uneven quality, and costly surprises.
I was already managing two family properties in Madeira, and I knew it was the right time to expand. That is why I founded Madeira Property Concierge: a small, founder-led service with clear tiers, clear reporting, and one person you can hold accountable.
15 years
Leading UX teams and designing service systems that hold up.
3+ years
Living in Madeira and building a reliable local vendor network.
EN/PT
Native bilingual, born Canadian-Madeiran. Bridges overseas owners and local teams.
Why It Feels Different
Why I'm Different
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Truly Bilingual
Native-level English and Portuguese. I handle the cultural gaps that cause expensive misunderstandings between owners and local vendors.
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Design-Thinking Approach
With over 15 years in UX and as a homeowner myself, I notice the small things others might miss and take care of them early, before they turn into bigger (and more costly) problems.
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Personally Invested
I live in Madeira and raise my daughter here. My reputation is local, visible, and tied directly to your results.
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Local Madeiran Network
Family roots and years of local relationships. You get vetted vendors with clear standards and documentation, not guesswork.
The Commitment
I treat every property as if it were my own. I'll flag problems before they grow and I won't cut corners. If something goes wrong, you hear it from me first, with a fix already underway.
Want to know exactly what's happening with your property?
We'll look at your situation and put together a plan for care, hosting, or compliance.
Get Started